Staff time is valuable. After all, they’re in charge of more than just one task. That’s what Autoresponder software is here to streamline: workflow and communication. This software enables employees to respond to potential customers without dropping everything for the most basic questions.

How Podium Offers Autoresponder Software

Ensuring your customers feel heard shows you care. That in turn can encourage customer loyalty. However, responding to each customer personally isn’t always possible. Writing customized messages is time-consuming, and you might not have the staff to accomplish this scope of customer service. Podium’s Autoresponder features can help you connect with customers without the extra staffing needs associated with personal responses.

Start a Conversation Off-Hours

How Podium Offers Autoresponder Software

Ensuring your customers feel heard shows you care. That in turn can encourage customer loyalty. However, responding to each customer personally isn’t always possible. Writing customised messages is time-consuming, and you might not have the staff to accomplish this scope of customer service. Podium’s Autoresponder features can help you connect with customers without the extra staffing needs associated with personal responses.

Start a Conversation Off-Hours

What message do you want to send potential customers? With Podium Webchat’s customisable widget, you can customise your message to match your business needs and brand image.

It’s quick to implement Podium’s default widget because it’s already set up for you. However, if you crave a more personalised touch, you may also customise this widget. This gives you the flexibility to select what is best for your business and customers.

Reach Out When You Have Time

Podium Webchat allows you to chat in real-time or after during business hours after picking up off-hours queries from customers. Once your staff has time, they can use the information Webchat captures through the Autoresponder to connect with the lead.

Team members can reach out to a potential lead whenever they have time—whether that’s an hour each day or a few minutes between meetings. Since team members can follow-up with customers whenever they have time, Webchat is convenient for both your customers and staff.

Delegate Leads

Since you can assign conversations through Podium, you can easily refer leads gathered through the Autoresponder to specific team members. >.>

Give your team superpowers with autoresponder software

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