Most consumers research a business online before engaging with them. And a staggering 97% of consumers turn to online search to find a local business or service. But in a world of 2 billion websites, it takes more than your typical website design and strategy to win business. So, how do you design a site that converts? We’re here to tell you.

Read on for seven strategies you can try to increase your website’s conversion rate.

What is a Good Conversion Rate?

The average conversion rate for websites typically sits between two and five percent, though it varies by industry. Typically, conversion rates above five percent are considered high, or “good.” Some industries, however, see conversion rates well above five percent. Variables such as target audience demographic, mode, channel, and industry can affect what is considered “good.”

What Makes a High Conversion Website?

Many factors go into a high conversion website—some obvious, some not so much. However, all high conversion websites tend to centre around the following: highly engaging content, an effective layout, straightforward communication, experimentation, speed, and contactability.

From displaying testimonials and reviews to removing any distractions and increasing simplicity, there are a lot of things you can do to increase the conversion power of your website.

Ready to send your website conversion rate through the roof? The following seven tips will not only help you do that but help you improve customer loyalty as well.

7 Ways to Increase Website Conversion Rate - Pink

7 Strategies to Increase Your Website’s Conversion Rate

Increasing website conversions is done by implementing strategies that work for your business—there isn’t a one-size-fits-all solution that will work for every business. And, because your business and customers need different things at different times, your conversion rate optimisation process should be continually changing.

And remember, website optimisation should involve constant evaluation of your conversion funnel. So while you may pick a couple of the following conversion tips to try today, don’t rule the others out. We’d recommend starting with a couple, then testing a couple more a month or two down the road. If one strategy doesn’t work well for you, don’t be afraid to pivot.

Now, let’s get into it.

1 – A/B test. Conducting an A/B test (also known as a split test) on your homepage is a great way to see what’s working and what could be improved. To do this, make two versions of either a specific piece of content or an aspect of website design that differ on a single variable. A/B tests can involve very simple tweaks, like the words of your call to action (CTA), the image on your landing page, or the subject line of an email. Then, test these two versions to see which one performs better over a specific period of time. If your website gets lots of daily traffic, A/B testing for a few hours might be enough. If not, you might need a couple of weeks to find out which works best. Conducting A/B tests regularly and using Google Analytics to monitor the results will help you to determine the most productive ways for you to improve your website conversion rate, based on actual market research.

2 – Remove friction. To improve website conversion rates, you want to ensure that every aspect of the customer experience—from finding your business to contacting your business or booking an appointment—can be done with as little friction as possible. To reduce friction, get to know your customers by creating customer personas. Understanding who is buying from you allows you to tailor your website experience specifically to your target demographic. And by making it easy for your customers to get in touch with you, you reduce the likelihood of losing potential business to your competitors.

Pro tip: In our modern marketplace, reducing friction often means using text. Text has been proven to play a significant role in conversion rate optimisation.

3 – Create abandoned cart email campaigns. Ah, abandoned carts. Nothing is more haunting than a purchase that was so close to happening but never actually happened. To reduce this issue, we recommend creating abandoned cart email campaigns to remind customers of what they’re missing out on. If online shoppers have given you their mobile numbers, you can also send them a reminder via SMS every time they abandon their online carts. (Think: Hey, [customer name] are you still interested in [product/service]?) And to really seal the deal, make sure your abandoned cart campaigns include a discount offer. Free shipping or 15% off might just be enough to turn an abandoned cart into a happy customer.

4 – Include social proof. Customer reviews and testimonials have the power to influence a person’s decision to do business with you. In fact, 84% of people trust online reviews just as much as a recommendation from a friend. Similarly, nearly two-thirds of consumers say positive customer testimonials increase their trust in a business. Including reviews on your website can be a key factor in convincing customers to click that buy button or visit your store.

AB Roofing - Social Proof Example

5 – Optimise for mobile. In order to convert, your website needs to perform just as well on a customer’s phone as it does on their computer screen. Mobile performance is rapidly gaining importance as half of eCommerce sales are now made through mobile devices. Furthermore, nearly 60% of consumers report that being able to shop on mobile is important when considering which businesses to engage with. The statistics don’t lie; many people prefer to shop from their phones. If your website doesn’t work well on mobile devices, you’re almost certainly missing out on potential sales.

6 – Increase site speed. Page speed is essential, regardless of the device. Think about it—when was the last time you waited more than a few seconds for a page to load without becoming annoyed or leaving the page altogether? If your page takes too long to load, people will likely click off of your website before they’ve even had a chance to see it in its full glory. Page speed is crucial to your conversion rate and overall user experience. Look for different things that may be slowing your website down, like unnecessary pop-ups, videos, large files, etc., and clear up those issues ASAP.

7 – Download Webchat. Live chat is an up-and-coming communication feature that approximately 41% of customers expect to see when they land on your website, and this kind of convenience pays. A recent survey reported that live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. Podium’s Webchat has proven to be a make-or-break tool that turns websites into lead-generating machines from the landing pages alone. With Webchat, you can move conversations from desktop to mobile and you ensure that those conversations continue well after people leave your site. You can even give customers the option to pick a specific location to chat with in the case of multiple locations.

Webchat example on a website

The answer to the question, “how to increase website conversion rate?” is different for every business, but offering your customers world-class contactability and convenience through the most modern method of communication is certainly a good place to start.

Tips for Marketing Your Small Business Website

7. Take Advantage of Local SEO

Local SEO is a great way to drive more customers to your website. To get started, make sure your business is listed in major online directories such as Google Business Profile and Yelp. This helps search engines better understand and verify where your business is located, which will help you show up in local searches. Then, try to ensure that all your online content—from website copy to blog posts—includes relevant location-specific keywords. Be sure to monitor performance metrics so you can track which strategies are working best for you and adjust accordingly.

Get Started with Podium’s Webchat

Ready to turn website visitors into loyal customers? Podium’s Webchat has been proven to significantly contribute to conversion rate optimization, capture potential customers, and impress site visitors (especially mobile users) with its personalised feel and asynchronous convenience. With Webchat, you can generate up to 11x more inbound leads from your website. And because it’s text-based, you’ll stay connected long after they leave your site.

The good news? Conversion optimization is just one click away. Watch the demo of Webchat here.

Website Conversion FAQs

1. What does CRO stand for?

CRO stands for Conversion Rate Optimization. It is the process of optimising a website or digital platform to increase its conversion rate, or the percentage of visitors who take a desired action such as downloading an ebook or signing up for a newsletter. This process involves analysing user behaviour and identifying areas of improvement to make the experience more seamless and attractive for potential customers.

2. What is website marketing?

Website marketing is a broad term used to describe the strategies used to market and promote a business, product, or service through an organisation’s website. It can include activities like search engine optimisation (SEO), content creation and distribution, blog posts, email campaigns, and more.

3. How can I do marketing for my website?

There are various strategies you can use to successfully market your website. Firstly, optimise content for SEO by targeting keywords and phrases related to the product or service that your business offers. Next, create content such as blog posts and videos that are tailored to the interests of your target audience; this will help you start conversations with potential customers. Finally, use social media platforms to promote and engage with your audience, driving traffic back to your website.

4. What does SEO mean?

SEO stands for search engine optimisation, which is the process of optimising website content and other elements in order to increase organic visibility on search engine result pages (SERPs). SEO includes activities such as keyword research, content creation, optimisation of page titles/headings, meta tags, and backlinks.

The Anatomy of a High-Converting Website

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