2021 Local Business Messaging Trends

Read our full 2021 Local Business Messaging Trends: Australia report to learn what your customers want, how to give it to them, and which messaging practices that will help you corner your market.

  • 19% of Australians are already conversing with businesses by text, and another 47% would like to.
  • 3 out of 4 consumers will no longer put up with bots. People want conversations, not communications.
  • Four in 10 Australians would switch to another business because they offered text messaging to communicate.

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