4 Benefits of VoIP Phone Systems for Retail Businesses
According to Businesswire, the global VoIP services market will grow from $85.2 billion in 2021 to a staggering $102.5 billion in 2026, indicating a 3.8% compound annual growth rate between 2021 and 2026.
Gone are the days when companies used to rely on those old-school traditional landline phones with twisted copper wires. Not only do traditional phone systems require businesses to pay top dollar, but their complicated and time-consuming maintenance has resulted in more than 61% of businesses switching from traditional to VoIP phone systems.
In the next few years, the VoIP adoption rate has been predicted to skyrocket, all thanks to its lower costs and wide range of benefits.
VoIP is a cost-effective option for almost every single business—and that includes retail businesses.
The thing is, retail is a fast-paced environment with ever-changing consumer needs. In the past decade, rapid technological advancements and the digital revolution have changed the retail industry like nothing we’ve ever seen before.
From dealing with market demand and seasonal changes to being in constant touch with different departments to delivering a great customer experience, it’s important to ensure a smooth and streamlined communication process. Even a slight communication gap or delay may result in missed opportunities, revenue losses, and lost sales. Furthermore, retail customers are price-sensitive, which means competitive pricing is a must if you want to beat the competition. .>
What if you want to record, store and transcribe your calls for training and analysis? What if you want to redirect or forward your incoming calls to the right department? Or what if you want to gain insights into call analytics to improve the quality of your calls and services?
With traditional landlines, you’re strictly limited to making and receiving phone calls. While you may avail some additional services by installing a PBX phone system, it’s expensive and you’ll have to pay add-on prices for different features. Since VoIP calls take place over the internet, you can tap into additional features without requiring you to install a PBX phone system. Some of those features might include:
- Call Routing
- Auto Attendant
- Conference Calls
- Voicemail-to-Email
- Call Analytics
- Mobile App Integration
- Fax-to-Email
These advanced features can greatly enhance your business communications and streamline your workflow. They allow you to manage your calls effectively and gain valuable insights into your phone interactions.
Try Podium for Free Today!
Ready to experience the benefits of advanced VoIP features? Sign up for a watch demo of Podium’s business communication platform today. With Podium, you’ll have access to powerful tools like call routing, auto attendant, call analytics, and more. Don’t miss out on improving your customer interactions and boosting your business success. Visit podium.com.au/watch-demo/ now!
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