Customer Story
Ken Garff Hyundai shifts to text-based tire kicking.
Though consumers are holding back on large purchases in the short term to see how the economy responds to the current crisis, lots of customers are still looking to capitalize on potential auto deals. That is why Ken Garff Hyundai decided to implement a text-based strategy that allowed customers to continue to buy and receive a great car care service, while also placing a stronger emphasis on keeping everyone safe.
Prioritizing their staff and customers’ health by shifting to text-based service has allowed them to easily close deals and share car updates. “I can’t imagine doing better customer service than with Podium. Podium makes it easy to communicate with our customers while getting to as many people as we can. Especially during this time of COVID-19, being able to text our customers gives us the ability to serve them while keeping them safe. We love the tool!” says a senior representative from Ken Garff Hyundai.
Podium’s powerful text messaging tools help dealerships keep business alive as they adapt to growing changes in today’s climate. It’s made it easy for dealers like Ken Garff Hyundai to provide great customer experiences, maintain strong customer relationships and unlock customer loyalty without sacrificing social responsibility.