One Solar Australia hit their Google Reviews goals with Podium

The challenge:

As a new business in a new and competitive industry, One Solar Australia knew they’d need to immediately differentiate themselves from the competition while building trust with potential customers. This led to a focus on customer service and experience – and a goal of receiving 100 genuine and quality reviews, which One Solar realised would be made easier through Podium. 

“It’s important to have honest reviews,” Karolina Kula, Customer Success and Office Manager, says. “They allow potential customers to see the experience of other people – people who are just like them.”

Podium’s role:

While One Solar initially adopted Podium to capitalise on reviews, the platform’s simplicity and range of integrations has made Podium a constant part of a One Solar Australia customer’s journey.

Automated templates were one of the first things One Solar Australia began using, so they could keep their customers updated on every step of their installation. “It’s great, as a customer, to receive texts saying exactly what’s happening and when,” Karolina continues. “They might not read your emails, but they will appreciate a text – because it’s just as quick and convenient as interacting with their friends or family.” 

As a result, from the initial query all the way to six months or a year down the line, customers feel confident to get in touch with any questions. What’s more, through an integration with Pipedrive the One Solar Australia team has synchronised their contacts across the entire system; making it easier to request reviews and manage their contacts seamlessly. That customer-friendly service from start to finish has become the bedrock of their operations, and their successful and rapid pursuit of their goal to secure 100 genuine and quality reviews.

The results:

Since implementing Podium, One Solar has distinguished itself within the competitive solar energy industry. It has done so by:

• Secured 107 Google reviews, with an average rating of 4.8 stars
• Generated 124 total inbound leads and 95 Webchat leads
• Enjoyed a 242% increase in driving direction clicks, 73% increase in clicks to calls and 22% increase in website visits

Proudly, for Karolina, One Solar Australia has exceeded their goal of 100 reviews. But, most importantly, Podium has supported them to streamline their customer service, and improve every step of their customer journey.