Manage 100% of customer communications through Podium Voice

What's New in Podium: July 2022

We’re back with “What’s New in Podium”. This month we’re releasing multiple new features and products that we know you’re going to love. 
Starting off, Podium Voice is now available for US customers! Ready to get started? Keep watching for more details on this exciting announcement. As an added plus, Podium is offering a hardware credit to help get you started. 
Next, we’re talking about all things Payments by introducing Card on File &#8211; a way to give your customers a frictionless payment experience, safely and securely. But, we didn’t stop there. Keep reading for more information on Podium Payments and Managing Disputes. 
We also have some exciting new capabilities for Campaigns users.
And finally, we’re ending this month on a high note by releasing highly-anticipated Inbox filtering. 
Keep reading below for more information. 
<h3>Introducing Podium Voice &#8211; now available for US customers.</h3>
After months of fine-tuning and promising feedback from early users, Podium Voice is now available in the United States!
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23121" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-1024x683.png" alt="" width="640" height="427" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-1024x683.png 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-300x200.png 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-768x512.png 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-1536x1024.png 1536w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-600x400.png 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-360x240.png 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-160x107.png 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-350x233.png 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-100x67.png 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-514x343.png 514w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4-272x182.png 272w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-4.png 1600w" sizes="(max-width: 640px) 100vw, 640px" />
Podium Voice is the modern phone solution for local businesses. By centralizing phone conversations within the Podium platform, every customer interaction and piece of the data those interactions provide is in one platform, allowing your team to efficiently communicate with customers however they prefer.
When someone calls your business, the Podium dashboard provides key information about the caller, including their most recent purchase activity, reviews left, and messages sent, so you have the key context needed to provide them a top-tier experience. Every conversation missed call, and voicemail is easily tracked in Podium to provide the 360º view of every customer or lead.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23120" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-1024x683.png" alt="" width="640" height="427" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-1024x683.png 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-300x200.png 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-768x512.png 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-1536x1024.png 1536w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-600x400.png 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-360x240.png 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-160x107.png 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-350x233.png 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-100x67.png 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-514x343.png 514w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1-272x182.png 272w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/unnamed-1.png 1600w" sizes="(max-width: 640px) 100vw, 640px" />
Podium is offering a $400 hardware credit to help you get started with Voice. If you’re interested, visit <a href="http://www.podium.com/voice">podium.com/voice</a> to join the waitlist. A Voice expert will reach out to you soon!
* Voice is a Beta Release (as defined in the <a href="http://legal.podium.com">Podium Terms of Service</a>)
<h3>All things Podium Payments: Card on File, Managed Disputes, and more! </h3>
You asked – we delivered: Card on File is now available in Podium. Card on File allows Payments users to safely store customer’s card details for convenient, frictionless payments in the future.
Save a customer’s payment information to their profile any time they pay via text or manual entry. Whenever they make another purchase or their next bill is due, you can charge them within seconds – no phone call or manual record-keeping needed.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23123" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-650x1024.png" alt="" width="640" height="1008" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-650x1024.png 650w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-190x300.png 190w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-768x1211.png 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-974x1536.png 974w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-317x500.png 317w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-254x400.png 254w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-102x160.png 102w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-222x350.png 222w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-63x100.png 63w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file-218x343.png 218w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/card-on-file.png 1015w" sizes="(max-width: 640px) 100vw, 640px" />
Podium’s Card on File capability centers around security. Customers must authorize your business to store their card on file, and they have the ability to remove their card at any time. As the merchant, you have the ability to toggle Card on File on or off, depending on your business’s needs.
To learn more about Card on File, check out <a href="https://youtu.be/W9LVmJIzmPw">this video</a> or visit the <a href="https://help.podium.com/hc/en-us/articles/7206088407315-Card-on-File-Settings">Help Center</a>.
Managing disputed charges just got easier. Podium Payments users can now address disputed charges directly from Podium &#8211; no human interaction needed. 
When a customer disputes a payment made via Text-to-Pay or Card Readers, merchants are alerted on the payments homepage and shown how to either accept or fight the dispute.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23136" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-1024x783.png" alt="" width="640" height="489" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-1024x783.png 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-300x229.png 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-768x587.png 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-1536x1174.png 1536w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-600x459.png 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-360x275.png 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-160x122.png 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-350x268.png 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-100x76.png 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes-449x343.png 449w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/managed-disputes.png 1600w" sizes="(max-width: 640px) 100vw, 640px" />
Learn more about disputes and dispute resolution by visiting the <a href="https://help.podium.com/hc/en-us/articles/7082356348691-In-App-Dispute-Management">Help Center</a>.
New to Podium Payments? We’ll help you get started. Any new Payments user will now see a quick start checklist on the <a href="http://app.podium.com/payments/home">Payments homepage</a>. Each step is designed to help you master the payment request process, brand your invoices, and automate review requests to help make every purchase an opportunity to improve your online reputation.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23125" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-1024x730.png" alt="" width="640" height="456" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-1024x730.png 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-300x214.png 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-768x547.png 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-600x428.png 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-360x257.png 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-160x114.png 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-350x249.png 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-100x71.png 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1-481x343.png 481w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/payments-1.png 1280w" sizes="(max-width: 640px) 100vw, 640px" />
<h3>Faster, more efficient Campaign sends </h3>
Quiet Hours. You can now easily pause Campaign sends during evening and late night hours as you create your text marketing. Setting quiet hours will help you stay compliant and keep your subscribed customers happy.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23126" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-1024x710.jpeg" alt="" width="640" height="444" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-1024x710.jpeg 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-300x208.jpeg 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-768x532.jpeg 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-600x416.jpeg 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-360x249.jpeg 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-160x111.jpeg 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-350x243.jpeg 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-100x69.jpeg 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1-495x343.jpeg 495w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/quiet-hours1.jpeg 1518w" sizes="(max-width: 640px) 100vw, 640px" />
Higher Campaigns throughput with 10DLC. Do you have a large list of text marketing subscribers? We have a new option to ensure faster, more reliable message sends for US customers.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23127" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-1024x233.jpeg" alt="" width="640" height="146" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-1024x233.jpeg 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-300x68.jpeg 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-768x175.jpeg 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-600x136.jpeg 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-360x82.jpeg 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-160x36.jpeg 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-350x80.jpeg 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-100x23.jpeg 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc-720x164.jpeg 720w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/10dlc.jpeg 1091w" sizes="(max-width: 640px) 100vw, 640px" />
Register your number through Podium’s Campaigns Activity Page, or reach out to your Podium rep to ensure your Podium package is eligible for this upgrade.
<h3>Organize your Inbox in a breeze </h3>
Inbox Filtering. Organize your Inbox and increase your team’s efficiency through our latest update to the Inbox, Inbox filtering.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23128" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-1024x675.png" alt="" width="640" height="422" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-1024x675.png 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-300x198.png 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-768x506.png 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-1536x1013.png 1536w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-600x396.png 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-360x237.png 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-160x106.png 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-350x231.png 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-100x66.png 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1-520x343.png 520w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox1.png 1600w" sizes="(max-width: 640px) 100vw, 640px" />
Through Inbox Filtering, you can customize and apply filtered “views” over the Inbox. Find and organize conversations based on the Contact Profile information, including:
<ul>
<li style="font-weight: 400;" aria-level="1">The location they are connected &amp; subscribed to</li>
<li style="font-weight: 400;" aria-level="1">If they’ve left a review</li>
<li style="font-weight: 400;" aria-level="1">Any tags</li>
<li style="font-weight: 400;" aria-level="1">And if they’ve had a conversation across any channel, inbox, or been assigned to any user. </li>
</ul>
You can also stack multiple filters for more granular control.
<img loading="lazy" decoding="async" class="alignnone size-large wp-image-23129" src="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-1024x491.png" alt="" width="640" height="307" srcset="https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-1024x491.png 1024w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-300x144.png 300w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-768x368.png 768w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-600x288.png 600w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-360x173.png 360w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-160x77.png 160w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-350x168.png 350w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-100x48.png 100w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2-715x343.png 715w, https://cmsaustralia.wpengine.com/wp-content/uploads/2022/08/inbox-2.png 1534w" sizes="(max-width: 640px) 100vw, 640px" />
For more information, reach out to your Podium representative.