Business Text & Messaging FAQs

FAQs

How does Podium’s text messaging service for business compare to traditional live chat or email response tools?

Podium’s text messaging service for business makes for faster, more personal connection versus live chat or email. With texting, customers respond in their own time and messages are opened in just a few minutes, not hours. In short, it’s a more convenient, modern approach to your business communication, via SMS.

Can Podium be used to manage both SMS and messaging from social platforms like Facebook or Instagram in one place?

Yes. Podium’s communication platform brings every message together in one inbox. Whether it’s from SMS, Google Messages, Facebook, or Instagram, everything you need is right there in front of you. Reply instantly without ever switching apps; save time, keep communication consistent.

Is it possible to schedule text messages in advance for promotions or follow-ups?

Absolutely. With Podium’s text messaging service for Australian businesses, you’re able to schedule texts in advance for seasonal offers, follow-ups, or appointment reminders. Stay organised, and reach customers when it matters most.

Does Podium allow for message automation based on customer behaviour or events (e.g., abandoned cart, appointment reminder)?

Yes. Podium automates messages when triggered by key events such as new leads, missed calls, or upcoming appointments. For you, this means your texting platform in Australia keeps working 24/7. Timely, personalised communication has never been this easy.

Can I integrate Podium with my existing CRM or POS system for unified messaging?

You can. Podium integrates with hundreds of CRMs, POS systems, and other tools to unite all your customer communication and payment workflows.

How secure is Podium’s texting platform when it comes to handling customer data and conversations?

Podium’s text messaging service for Australian businesses is built with enterprise-level security and full compliance. All conversations and payment data also come encrypted for the highest levels of safety and security.

Does Podium support multimedia messages like images, PDFs, or video links within texts?

Yes. You can send and receive rich-media messages, including photos, videos, quotes, and invoices. This makes your texting platform an ideal tool for showcasing products, sending documents, or providing visual instructions directly to customers.

How many team members can collaborate in the inbox, and can roles or permissions be managed?

Podium’s shared inbox allows entire teams to work together cooperatively. Assign roles, control permissions, and track conversations so you know that every message is being handled promptly.

What kind of analytics does Podium provide on message open rates, response times, and customer engagement?

Podium’s text messaging service for business comes packed full of detailed analytics. This ranges from open rates and reply times, all the way to engagement scores. It’s these insights that help you keep a close eye on performance, refine your communication strategy, and pinpoint what’s driving the most customer satisfaction.

Is there a mobile version of the platform that lets my team respond to texts on the go?

Yes. Podium’s mobile app gives your team full access to the texting platform, so they can message customers, collect payments, and manage reviews anywhere, anytime.

Can Podium’s Australian messaging platform support businesses with multiple locations or departments?

It can. Podium makes it easy to manage multiple branches or teams from one account. Whether you run one store or 100, keep conversations centralised, track performance, and stay consistent in your customer communication across all locations.

Does Podium offer templates for common business replies like appointment confirmations or FAQs?

Yes. Play around with pre-built templates for quick replies such as appointment confirmations, review requests, and service updates. Mould them to suit your brand, so your text messaging service always sounds just like you.

What happens if a customer tries to call the number used for texting – can it receive calls as well?

Yes. Podium’s business number can both send texts and receive calls. If a customer dials your texting number, the call connects as usual for a complete communication solution where you don’t have to juggle multiple lines.

Can I run SMS campaigns in bulk to segmented groups of customers using Podium?

Absolutely. Podium lets you send targeted SMS campaigns to segmented lists directly from its Australian texting platform. It’s perfect for promotions, event invitations, and loyalty messages that feel truly personal.

How quickly can a business get up and running with Podium’s text messaging platform?

Launch Podium’s text messaging service for Australian businesses in just a few days. With guided onboarding and expert support that’s entirely managed in Australia, you’ll be ready to text, automate, and grow faster than ever.