Heating, ventilation and air conditioning

Transform your HVAC marketing with Podium

Running an HVAC business means constantly managing customer interactions, responding to service calls, handling payments, and maintaining your reputation. Podium’s HVAC platform helps to simplify these daily challenges. Streamline operations, increase customer satisfaction, and boost your bottom line with a comprehensive tool that supports your business, from capturing leads to collecting payments. Keep your business connected and responsive with our AI Employee for HVAC, that makes it easy to respond to leads faster and win more business.

POOL ASSIST

80% of our enquiries are sales related. Early evenings and weekends are some of the busiest times. If it’s outside business hours, we can send an autoreply to ask for more information or tell them we’ll get back to them later, which is usually very well received.

Travis Hatch

Business Manager

26,850

text conversations.

4.8

Google review star rating.

ai employee

78% of customers will work with the first business that responds. With Podium's AI Employee, you'll be the first to respond to service requests, questions, and more, across all channels and at all hours of the day and night.

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Generate and convert new HVAC leads with marketing tools like Webchat, Reviews, and more.

Never miss a lead with Podium Webchat

Competition is high in the world of HVAC services, and every missed lead is a missed opportunity. Benefit from instant communication with visitors and transform your website into a lead generation powerhouse with Podium Webchat. Prospective customers can ask questions, get quotes, or schedule services directly through webchat, SMS, or even social media—whichever platform they’re most comfortable with. Consolidate all interactions into one easy-to-manage inbox and give your team the power to respond promptly and professionally. With Podium Webchat, you get an easy way to convert more inquiries into real-world booked jobs.

Learn about Webchat

HVAC marketing that increases reviews and attracts new business

Positive reviews are crucial for attracting new customers, especially in the HVAC industry where trust and reliability are key. Podium’s HVAC platform makes it easy for businesses to collect more reviews by sending automated text prompts as soon as a job is done. Gather positive feedback on platforms like Google, and begin building a strong online reputation by driving higher visibility and increasing credibility. “We didn’t have a chatbot on our website. The good thing about Podium is that a customer can ask a question outside business hours, and I can quickly jump onto the app and reply. It also brings our Facebook and website chatbot into one place. Anyone from our team can jump in and respond or assign the message to the right person. The other thing that’s helpful is monitoring if customers don’t respond, so we can keep the conversation going with a lead that may otherwise have been lost.” - Mark Cavanagh, Owner & Manager - MC Electrical

Learn about reviews

Manage all customer communication with one HVAC platform

Every HVAC business has to juggle calls, texts, social media messages, and web inquiries effectively. Podium Inbox brings all these communication channels together, so you never miss a message. Keep track of every customer interaction in real-time, streamline responses, and manage your entire customer journey from a single, all-in-one communication hub. The days of switching between multiple apps and platforms are over—Podium keeps your communication organised, efficient, and responsive.

Learn about Inbox

From the office to the field, provide clients with first-class service.

Fast, easy payments wherever you are

Chasing payments is one of the most frustrating parts of running an HVAC business. With Podium Payments, send payment requests directly to your customers via SMS for a hassle-free solution to getting paid on time. As soon as a job is completed, your customers can pay instantly using just their phone. Whether it’s a quick repair or a large installation, Podium makes the payment process smooth, secure, and convenient for both you and your customers. Keep your payments flowing effortlessly and reduce unwanted payment delays—let Podium Payments completely revolutionise your invoicing.

Learn about Podium Payments

Turn missed calls into leads with one automation.

With an automated text sent when a call is missed, you can save a proven 58% of customers from moving on to the next business. You'll start the conversation while saving the lead.

Learn about Podium Phones

Keep clients engaged with follow-ups and promos.

Send two-way texts in bulk to keep your technicians booked with jobs and make more money—faster.

Learn more about Text Marketing

Keep customers coming back with automated messaging

Repeat business is the backbone of a successful HVAC company. Podium Automation makes it simple to keep your customers engaged long after the initial service. Send follow-ups, service reminders, and seasonal maintenance promotions and keep your brand top-of-mind for your customers. Automated communications keep your customers feeling valued and informed, increasing their likelihood of returning for future services. From quick check-ups to major repairs, get the support you need to maintain strong relationships that lead to long-term brand loyalty.

Learn more about Automations

Features

Get and convert more customers, faster.

Learn about all the advantages you get with Podium.

Google Review Management
Rank higher on Google and get found online with more reviews from easy textable invites.
Website Leads
Increase leads by 10x just by letting people text or call your business right from your site.
After-Hours Automations
Never miss a lead, even when you’re closed, with automated texts that keep them engaged.
AI Writing Assistant
Generate responses in just one click and save hours writing replies to conversations and reviews.
Mobile App
Put your entire business in your pocket, like texts, calls, reviews, payments, and more.
Bulk Messaging
Keep customers engaged by sending special offers, from holiday sales to personalised discounts, that boost revenue.
Calling
Make and receive calls from your business number(s) through the web and mobile app.
AI Call Summaries
Never forget what was talked about with automatic transcripts and bulleted summaries.
Flat Processing Fees
Save money compared to other POS apps with a trusted, flat rate. No surprise fees here.

Join other home services businesses using Podium.

NEVER MISS A LEAD
“We didn’t have a chatbot on our website. The good thing about Podium is that a customer can ask a question outside business hours, and I can quickly jump onto the app and reply. It also brings our Facebook and website chatbot into one place. Anyone from our team can jump in and respond or assign the message to the right person. The other thing that’s helpful is monitoring if customers don’t respond, so we can keep the conversation going with a lead that may otherwise have been lost.”
Mark Cavanagh
Owner & Manager, MC Electrical
LEVERAGE INTEGRATIONS & AUTOMATIONS
“Once you’ve got someone on a platform, it’s easy to stay there. We have a lot of integration with Podium into Xero and Lightspeed, but we’ve also got templates that we quickly and easily set up. We have a template for estimates with all the parts we need, and we can even attach a link to the brochure. The customer can then accept the estimate, and it will turn it into a job in our other systems.”
Travis Hatch
Business Manager, Pool Assist
GET MORE REVIEWS
“Podium has been sensational, not only because we've got more reviews for people to see, but also it's good for our team. Our techs genuinely want to try and get good reviews. It's like a badge of honour. We were looking for ways to better interact with customers, and our field staff and Podium does both.”
Vasili Tsoutouras
General Manager, Allstate Pest Control
WOW YOUR CUSTOMERS
“People aren’t wowed by average anymore. You won’t get a good review from just doing average things. You need to go beyond that. Right from the very first moment we make contact with a customer, they have that sense that "Yeah, I’m dealing with a company that cares and has taken the time to acknowledge me." Podium has helped us wow our customers and share that amazing experience to build a great online reputation.”
Dane Beazley
Owner, Gold Coast Plumbing