The Podium mobile app brings your entire business inbox right into your pocket. Your team has real-time access to every message and whether it’s responding to leads, answering questions, or following up on a review, your team can work together from anywhere without missing a beat.

Yes. The app supports full team access to a shared business inbox to make it easy to assign conversations, track who’s responded, and collaborate without any overlap.

Payments through Podium are fully encrypted and PCI-compliant. It doesn’t matter if it’s Tap-to-Pay or a secure payment link sent via text, your customers’ information and your reputation stay protected.

With Podium, you can keep your personal number private. The mobile app uses your business line for all calls and messages so there’s never any mixing between business and personal contacts.

Yes. You can read and respond to reviews right in the app to make sure you’re always maintaining your online reputation and keeping your customers engaged, wherever you are.

Podium’s AI Review Reply feature creates thoughtful, unique responses to customer reviews based on tone, keywords, and sentiment. You can edit replies or set preferences to match your business’s voice.

Yes. The app provides insight into response times, lead conversions, and message volume so you have the information you need to make improvements whenever they’re needed.

The app supports after-hours auto-responders to enable round-the-clock replies. Acknowledge your customers, even when your team is off the clock. You can also pick up conversations as soon as you’re available.

Yes. Syncing contacts from your phone into the app is quick and simple with Podium. Once uploaded, those contacts are organised into Podium’s CRM to message, tag, or manage them however you want.

Yes. Quick Replies can be customised so that they sound just like you. Keep it authentic and match your brand’s tone of voice effortlessly.

The call transcript feature automatically records, transcribes, and summarises calls made through the app’s business line. For you, this means your team never forgets important details with up-to-date records ready for a follow-up.

Yes. Podium connects with 50+ popular business apps that include CRMs, POS systems, and accounting software. Keep your workflows seamless, always.

The Podium mobile app is available on both iOS and Android. Core features remain consistent across both platforms, so no matter your device, your team has access to everything they need.

Podium uses end-to-end encryption and adheres to strict security protocols. Customer data, payment details, and communication history are stored securely to meet both industry standards and customer expectations.

With notifications, Quick Replies, AI-assisted messages, and a shared team inbox, you can respond in seconds, not hours. It’s how you stay ahead and make a great first impression, every time.

From sending review requests and payment links to initiating Webchat follow-ups, the app is packed with tools that move leads forward. You can engage, respond, and convert all from one place.

Yes. Podium’s AI reply settings can be altered to reflect your tone and style, so every response feels like it’s coming directly from your team, even when it’s automated.

The shared inbox shows full conversation history and lets teams assign, tag, and track messages. This prevents duplicated responses and ensures your team always presents a united front.

Podium provides dedicated support via live chat, email, and phone. Plus, there are onboarding resources and tutorials to help your team get the most out of the mobile app from day one.