At Phil Gilbert Motor Group, inconsistent and manual communication processes once made it difficult to deliver a seamless customer experience across their Toyota, Hyundai, Kia, and used vehicle operations. That changed with Podium. By consolidating sales and service interactions into one central inbox, the team gained full visibility across departments, streamlined follow-ups, and ensured every customer enquiry was answered quickly—whether by call center staff, sales managers, or even on the go via mobile. The real game changer? Podium’s AI Employee, affectionately nicknamed “Miles,” now engages leads 24/7. From instantly responding to Meta and Carsales enquiries to scheduling test drives and appointments, Miles ensures no lead slips through the cracks. In one case, a used vehicle enquiry received at 8:30 pm was answered immediately, booked for a test drive the next morning, and sold by 10 am—something that previously would have been missed until the following day. With faster response times, improved transparency, and more efficient lead handling, Podium has transformed Phil Gilbert Motor Group’s customer experience and boosted sales without adding extra workload.