PODIUM + MAROPOST

The partnership powering your unfair advantage

Connected systems help your team work smarter, convert more opportunities, and boost performance. Automate key touchpoints around quoting, fulfillment, and follow-ups to reduce support enquiries and increase customer satisfaction. With shared visibility and quick access to vital info, your team stays aligned and focused on the work that drives growth.

MAKIN' MATTRESSES

“Google star ratings have gone up exponentially, but it’s also the number of reviews we have in our Google search. If there’s a negative one, we don’t even worry about it anymore. We just think, "Well, that just makes us look more authentic that we’re not screening reviews." The positive reviews far outweigh the negative.”

Kate Simpson

Marketing Manager

4,700+

Google reviews

4.93

Average Google star rating

Engage customers on the channel they prefer—SMS

Notify the customer when a quote is created in Maropost

Automatically send quote notifications via text to instantly engage customers, open lines of communication, and move deals forward faster—all through SMS.

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Send a follow-up after a quote is created in Maropost

Consistent follow-up boosts sales. Plan tailored SMS follow-ups to convert more quotes into sales.

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Notify the customer when an online order has been received in Maropost

Trigger an instant SMS order confirmation to open a conduit of communication that builds trust, improves the customer experience and reduces support enquiries.

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Notify the customer when an order is marked as picked in Maropost

Keep customers informed every step of the way and tailor messaging to any of the order statuses in Maropost to suit your business’ unique processes.

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Notify the customer when an order is ready for collection

Send an automated SMS to let customers know when their order is ready for pick-up in-store. Pro tip: Customise the message to include a map link so customers know exactly how to find you.

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Notify the customer when an online order has been dispatched

Great customer experiences don’t happen in the dark. Send your customers an SMS when their order has been dispatched. Include a tracking link to keep everybody on the same page.

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Let your reputation do the talking

Send a review invitation after an order has been dispatched

Let your reputation do the talking and stand out from your competitors online by automating SMS review invites after each order is completed. Send to everyone or filter by order value and/or products. Customise unique invites and timing for online and in-store orders.

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Send a custom follow up message after an order is completed

Follow up with customers after purchase to confirm satisfaction and create meaningful experiences that set your brand apart. These automations can be tailored by product, and can be easily customised to suit your specific use case.

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Features

Take pressure off your phones and convert more customers, faster.

Learn about all the advantages you get with Podium.

Google Review Management
Rank higher on Google and get found online with more reviews from easy textable invites.
Website Leads
Increase leads by 10x just by letting people text or call your business right from your site.
After-Hours Automations
Never miss a lead, even when you’re closed, with automated texts that keep them engaged.
AI Writing Assistant
Generate responses in just one click and save hours writing replies to conversations and reviews.
Mobile App
Put your entire business in your pocket, like texts, calls, reviews, payments, and more.
Bulk Messaging
Keep customers engaged by sending special offers, from holiday sales to personalised discounts, that boost revenue.
Calling
Make and receive calls from your business number(s) through the web and mobile app.
AI Call Summaries
Never forget what was talked about with automatic transcripts and bulleted summaries.
Flat Processing Fees
Save money compared to other POS apps with a trusted, flat rate. No surprise fees here.

Join other retailers using Podium.

MAKE MORE SALES
“If you're looking to increase your sales and make it a much simpler process for the customer, I would strongly recommend Podium as an incredible sales tool for your business.”
Justin Kulkchinsky
President, Mayfair Rocks
CONVERT MORE LEADS
“Podium has helped tremendously by turning sales inquiries that would have been lost via phone into workable leads. Now we're doing 80% of our business through Podium and running over our local, big box competitors.”
Tom Thibeault
Owner, Adirondack Appliances
SAVE TIME
“Before Podium, we were bogged down with the inability to communicate with customers efficiently. Now, we're able to effectively communicate in a way that's personal and saves the company and our customer time.”
Madylin Sweeten
Merchandising Manager, LA Furniture
DELIVER A SEAMLESS CUSTOMER EXPERIENCE
“You need to add value to your service. It's in the simple things like being connected and contactable and providing information at the right time. Podium has also allowed us to understand our customers better. We've been able to analyse transactions and close out sales more efficiently.”
Sascha Schlimbach
Operations Manager, BikeNOW