PODIUM + RETAIL EXPRESS

The integration your competitors hope you never discover

Connected systems help your team work smarter, convert more opportunities, and boost performance. Automate key touchpoints around quoting, order fulfillment, and follow-ups to reduce support enquiries and increase customer satisfaction. With shared visibility and quick access to vital info, your team stays aligned and focused on the work that drives growth.

MAKIN' MATTRESSES

“Google star ratings have gone up exponentially, but it’s also the number of reviews we have in our Google search. If there’s a negative one, we don’t even worry about it anymore. We just think, "Well, that just makes us look more authentic that we’re not screening reviews." The positive reviews far outweigh the negative.”

Kate Simpson

Marketing Manager

4,700+

Google reviews

4.93

Average Google star rating

Engage customers on the channel they prefer—SMS

Notify the customer when a quote is created

Automate quote notifications via text to open a conversation with your customers and extend the in-store experience to SMS. Overcome email spam filters and make more sales faster.

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Send a follow-up notification to a customer for a pending quote

Consistent follow-up drives more sales. Schedule personalised SMS follow-ups that turns more quotes into sales.

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Notify the customer when an order item is available

Fulfilment of non-cash and carry sales can be complicated, especially with made-to-order items or items not in stock. Let the customer know when their order becomes available for delivery or pickup automatically.

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Send a confirmation when an order itemhas been collected

Order fulfilment can get complicated when customers receive part of their order on the day of purchase. Remove the grey area at final fulfilment and confirm what’s already been collected.

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Send a notification when an order has been dispatched

Great customer experiences don’t happen in the dark. Send your customers an SMS when their order has been dispatched. Include an estimated delivery time to keep everybody on the same page.

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Send a notification when an order has been delivered

Let your customers know the moment their order arrives, ensuring a seamless end-to-end customer experience.

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Let your reputation do the talking

Send a review invitation when an order is completed

Let your reputation do the talking and stand out from your competitors online by automating SMS review invites after each order is completed. Send to everyone or filter by order value and/or products.

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Send a custom follow up message after anorder is completed

Follow up with customers after purchase to confirm satisfaction and create meaningful experiences that set your brand apart. These automations can be tailored by product and can be easily customised to suit your specific use case.

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Features

Take pressure off your phones and convert more customers, faster.

Learn about all the advantages you get with Podium.

Google Review Management
Rank higher on Google and get found online with more reviews from easy textable invites.
Website Leads
Increase leads by 10x just by letting people text or call your business right from your site.
After-Hours Automations
Never miss a lead, even when you’re closed, with automated texts that keep them engaged.
AI Writing Assistant
Generate responses in just one click and save hours writing replies to conversations and reviews.
Mobile App
Put your entire business in your pocket, like texts, calls, reviews, payments, and more.
Bulk Messaging
Keep customers engaged by sending special offers, from holiday sales to personalised discounts, that boost revenue.
Calling
Make and receive calls from your business number(s) through the web and mobile app.
AI Call Summaries
Never forget what was talked about with automatic transcripts and bulleted summaries.
Flat Processing Fees
Save money compared to other POS apps with a trusted, flat rate. No surprise fees here.

Join other retailers using Podium.

MAKE MORE SALES
“If you're looking to increase your sales and make it a much simpler process for the customer, I would strongly recommend Podium as an incredible sales tool for your business.”
Justin Kulkchinsky
President, Mayfair Rocks
CONVERT MORE LEADS
“Podium has helped tremendously by turning sales inquiries that would have been lost via phone into workable leads. Now we're doing 80% of our business through Podium and running over our local, big box competitors.”
Tom Thibeault
Owner, Adirondack Appliances
SAVE TIME
“Before Podium, we were bogged down with the inability to communicate with customers efficiently. Now, we're able to effectively communicate in a way that's personal and saves the company and our customer time.”
Madylin Sweeten
Merchandising Manager, LA Furniture
DELIVER A SEAMLESS CUSTOMER EXPERIENCE
“You need to add value to your service. It's in the simple things like being connected and contactable and providing information at the right time. Podium has also allowed us to understand our customers better. We've been able to analyse transactions and close out sales more efficiently.”
Sascha Schlimbach
Operations Manager, BikeNOW