Call History Page with Live Updates and AI Summaries
Podium Phones users can now review calls faster with a refreshed Call History page that updates live and surfaces key details at a glance.
What’s new?
Real-time updates
The Call History page now updates in real time, showing calls as they happen without needing to refresh or click “load more.” This includes calls answered by AI, so teams always have a complete and current view of call activity.
Call details at a glance
The new layout makes it easier to scan who called, when the call happened, and how it was handled. Infinite scroll and hover states surface additional call metadata to reduce friction when reviewing call history.
AI call summaries and routing
Each call now includes an AI-generated summary and routing information directly in Call History. Teams can quickly understand what the call was about, who it was originally routed to, and who answered, without listening to recordings or opening transcripts. Available to all businesses with Podium Phones.
Custom Email Signatures
Now you can add a custom email signature to every email sent through Podium.
What’s new?
Custom Email Signatures allow you to add a branded signature to all emails sent through Podium. You can upload your logo and customize your footer text to reflect your business and brand.
Signatures support dynamic variables, so details like your business address or contact information update automatically. Once configured, the signature is applied to every outgoing Podium email. You can set this up in Settings → Lead Sources → Emails. Available to all businesses using Podium.
Rich Text Formatting for Clearer, More Professional Emails
Highlight key details, improve readability, and help customers take action.
What’s new?
Rich Text Formatting for Emails lets you format email messages while composing them in Podium. You can enable the formatting toolbar by clicking the “Aa” icon to style your text as you type.
With this update, you can now:
– Bold, italicize, and underline text
– Add bulleted lists
– Add numbered lists
Formatting is applied directly in the email editor, making it easier to send clear, polished messages to customers. Available to all businesses using Podium.
Fewer AI Interruptions on Voice AI Phone Calls
Voice AI conversations now feel more natural with smarter response timing.
What’s new?
Dynamic interruption handling
Podium Voice AI now adjusts its response timing based on how quickly someone is speaking. Slower speakers are given more room to finish their thoughts, while faster speakers still get quick, responsive replies.
This update reduces accidental AI interruptions by nearly 50 percent, helping phone conversations flow more naturally and improving overall call quality.
Available to all businesses with Podium Voice AI.
Route After Hours Calls to Call Queues
Reduce missed after-hours calls with queue-based routing.
What’s new?
After-hours queue routing
Call queues can now be selected as an after-hours routing option in Phone Settings. Previously, queues were only reachable during business hours.
This update makes it easier to use queues for on-call coverage or other after-hours workflows, helping teams share responsibility and avoid missed calls outside of normal business hours. Available to all businesses with Podium Phones.
Collect Card on File via SMS
Collect a customer’s credit card on file securely without asking for payment details over the phone. Securely Collecting Customer Card-on-File for Future Payments
What’s new?
SMS card-on-file collection
Now you send an SMS with a secure link to collect and a customer’s card on file. This makes it easier to charge for things like appointment no-shows, delayed payments, or recurring memberships.
You can also use the Payment Method Setup Link inbox variable to send custom messages or create templates for repeat use. This provides a more secure and efficient alternative to collecting card details over the phone, without requiring customers to share payment information verbally. Available to all businesses.
Collect Terms of Service Consent on Payments
Share your terms of service with customers and collect consent at the time of payment.
Introducing Terms of Service Integration for Payments in Podium
What’s new?
Terms of service consent for payments
Businesses can now add their terms of service in Podium and generate a hosted link that can be shared both inside and outside of Podium.
Text-to-Pay payments can now include an optional terms of service consent step before payment is completed—helping reduce disputes and align expectations.
Available to all businesses.
Call Routing to Rotations (Home Services)
Home Services teams can now route incoming calls to a rotation, ensuring calls always reach the correct on-call team member as schedules change.
What’s new?
Route calls to a rotation
Instead of routing calls to an individual user, you can now route calls directly to a rotation. Calls are automatically delivered to the correct person based on your rotation schedule.
Automatic coverage as schedules change
As your on-call schedule updates, call routing stays in sync—no manual changes required. This helps ensure calls are handled correctly, even as coverage rotates.
Fewer missed or misrouted calls
By keeping call routing aligned with your rotation setup, teams can reduce missed calls and avoid routing issues, especially during after-hours or on-call coverage.
Available to select Home Service businesses with Podium Phones. Reach out to your Customer Service Manager for additional details.