New Podium browser extension
You can now use our Podium Pass Chrome extension to bring your Podium Inbox and AI Employees to any other web-based product. Send and receive messages, automatically detect and pull up Podium conversations, and assign/unassign your AI Employee, plus more. Visit the Chrome web store to download now.
Mobile: Edit Review Response
Review responses can now be edited from the mobile app. This is useful if you need to update responses when a customer updates their review or if an AI-Automated Review Response needs to be adjusted.
Get Deeper Call Insights Using Phones Reporting
Make data-driven decisions with our new phones reporting tab – a single destination for deeper call insights and performance metrics. Gain a clearer understanding of call volume trends, team phone usage, and call outcomes at a glance.
Webchat Marketing Opt In Changes
Website visitors will have the option to explicitly opt in to marketing texts after starting a Webchat conversation instead of always being opted in by starting a Webchat conversation. Learn more about growing your marketing list.