Answer FAQs faster with Voice AI 

Podium Voice AI users can now set up frequently asked questions so your voice agent can answer quickly and consistently across all locations. 

What’s new?

FAQ Management

Add your business hours, service area, pricing information, and common policy questions to your FAQ. Your AI voice agent will use this information to answer caller questions quickly and consistently across all your locations.

 

Available to all businesses with Podium AI Voice, contact your CSM for set up help. 

AI Call Coaching trains your reps 

Get AI-powered insights on your team’s phone performance. 

What’s new?

Call Reviews

See strengths and coaching opportunities on every call. Review call metrics including speaking time, silence time, and words per minute.

 

Team Performance Dashboard

Review your team’s call performance dashboard to identify coaching opportunities. See which reps have the best customer engagement and share their techniques with the team.

Metrics 

See metrics like talk time, silence patterns, and conversation quality to help your team improve their customer interactions and close more deals.

 

Available in beta to businesses with Podium Premium Phones.

 

Payments Surcharging

Save on credit card processing fees by passing the cost to customers who choose to pay with credit cards. Fully compliant surcharging that helps you keep more of what you earn.

 

What’s new?

Automatic Surcharge Application

When enabled, surcharges are automatically calculated and applied to credit card transactions. Customers see the fee clearly before completing their payment.

Available to all businesses with Podium Payments in eligible states.