PODIUM + WORKSHOP SOFTWARE
Transform your auto repair shop with Podium and Workshop Software
Seamlessly integrated into your existing Workshop Software workflow, Podium powers key customer touch points with two-way SMS. This keeps your team proactive, focused, and empowered to deliver excellent customer service that drives profitability for your workshop.
COX AUTO
SMSing allows customers in meetings to respond to us if we’re doing repairs on their cars. And with their busy schedules, payment is made easier through Podium, so we don’t have to wait around at the end of the day. Over the last two-and-a-half years, we’ve processed over four million dollars in payments using the SMS payment link.
Service Advisor, Cox Auto
$4M+
payments processed via Podium text-to-pay
765+
Google reviews in less than 12 months
Seamless two-way SMS communication with your customers, enabling your team to do more — with less.
Follow-up customer about a pending quote
Consistent follow-up drives more bookings. Schedule personalised SMS follow-ups that turns more quotesinto jobs.
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Send a booking confirmation message
Harness the power of two-way SMS to keep customers informed at every step. Automate job booking notifications to reduce phone tag, increase team efficiency, and improve the customer experience.
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Send a ‘day before’ booking reminder
Everyone’s busy and sometimes customers forget. Automatically send customers a reminder one day before their scheduled booking to reduce no-shows.
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Send a job started message
Provide a modern customer experience by giving customers a direct line of communication with your workshop. This reduces inbound calls and empowers you to take a more proactive approach to customer service.
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Send an inspection report
Sell more repair work and increase your average repair order value by sending inspection report links via SMS. Customers can ask questions, and your team can respond instantly — keeping your workshop running smoothly without delays.
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Send a notification when a vehicle is ready for pick up.
Ask customers about their arrival time to ensure you deliver a seamless pick-up experience. This will also allow you to identify customers wanting to pick up their vehicle after hours, or make a contactless payment.
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Send a review invite post-service
Let your reputation do the talking and stand out from your competitors online by automating SMS review invites after each job is completed. Make it simple for your customers to leave a review in just a few clicks.
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Send a vehicle service reminder
Retaining customers is cheaper than winning new ones — and today’s customers choose the easiest business to work with. Remind them when their vehicle is due for a service and make it simple to share their availability.
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Deep two-way integration
Writebacks into Workshop Software
Keep your entire team on the same page and ensure your workshop management system is the source of truth. Every text message, phone call and voicemail from Podium is automatically logged in the activity log inside Workshop Software.
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Rich customer data, syncing automatically into Podium
Podium syncs key customer details from Workshop Software, giving your team context for communication, quick access to jobs, quotes, and invoices, plus tools to segment customers and automate targeted marketing.
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Know who's calling!
Pick up the phone fully prepared. Imagine knowing who's calling and greeting every customer by name when you pick up the phone!
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Features
Take pressure off your phones and convert more customers, faster.
Learn about all the advantages you get with Podium.
Google Review Management
Rank higher on Google and get found online with more reviews from easy textable invites.
Website Leads
Increase leads by 10x just by letting people text or call your business right from your site.
After-Hours Automations
Never miss a lead, even when you’re closed, with automated texts that keep them engaged.
AI Writing Assistant
Generate responses in just one click and save hours writing replies to conversations and reviews.
Mobile App
Put your entire business in your pocket, like texts, calls, reviews, payments, and more.
Bulk Messaging
Keep customers engaged by sending special offers, from holiday sales to personalised discounts, that boost revenue.
Calling
Make and receive calls from your business number(s) through the web and mobile app.
AI Call Summaries
Never forget what was talked about with automatic transcripts and bulleted summaries.
Flat Processing Fees
Save money compared to other POS apps with a trusted, flat rate. No surprise fees here.
Join other auto repairs businesses using Podium
GET MORE REVIEWS
““Before using Podium, we had 80 Google reviews in ten years. We’ve used Podium for around 12 months, and with some automation, we’ve achieved over 1,000 Google Reviews. The team at Podium are fantastic at helping us build our business, changing things to suit our integrations, and building that whole ecosystem around text marketing.” ”
Justin Tettis
General Manager and Co-Founder, Speed Parts
COMMUNICATE VIA TEXT
““We don’t have an email system on our website anymore. We tell customers that if they need to send us a photo, to do it via Podium. You can delay going back to your emails quite quickly, whereas Podium is treated more like a phone. It allows for instant communication.””
Nathan Brookes
Owner, The Garage Miami
GET PAID FASTER
““Cash flow is so important for any business. Through Podium, we’re taking out all the things that delay the process by providing an instant payment link. We’ve already processed over $5 million of transactions via Podium – the benefits are clear.””
Justin Walker
General Manager, Grant Walker Parts
GET MORE DONE
““Podium's AI features are making it even easier for advisors to deliver exceptional customer service. If customers leave happy, there’s a far higher likelihood of them returning for after-sales service or buying their next car from you. Podium will equip you with the tools to have happy customers.””
Kieran Stack
Head Trainer, Service 101
Podium also integrates with
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Grow and scale your business with an all-in-one lead management platform.
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