How do you treat people who want to support your business?

Do you put them on hold? Do you wait to respond to their messages until it’s convenient for you? Do you ignore their feedback on your business?

If you have trouble answering any of these customer service questions, then it might be time to rethink your strategy. Customers want to be treated like friends, and creating loyal customers starts long before they walk into your business.

If you want to stand out today, you have to deliver an amazing customer experience. The following signs are clear indicators that you’re missing the mark in terms of customer service.

1. You Place Customers on Hold or Miss Calls Altogether

Did you know that nearly 21% of customers will only wait five minutes for a business to respond before moving onto other options? If you’re leaving customers on hold or aren’t able to respond to them within a few minutes then you’re driving them straight to the competition../ puts the power of on-the-go communication back in your hands, literally. With Podium’s dedicated smartphone app, you can talk to customers alongside your internal messaging, so you have the context to keep the conversation going wherever work takes you.

3. You have Trouble Managing Multiple Inboxes

Instagram, Facebook, and Google are all great on their own. But when you combine DMs, SMS, Facebook Messenger, Google Reviews, and phone calls—it’s too much. Even the best multi-taskers would be overwhelmed trying to respond to customers on all of these channels.

The good news is you don’t have to master a million inboxes, just one. Podium.com.au combines all of your customer messaging channels into a single inbox. So you can keep your customers happy without sacrificing your sanity.>>

4 signs your customer service strategy is failing your business and its customers

Ready to grow?