Your competitors are losing patients to slow replies. Podium makes sure you never do.

Podium employs multiple layers of AI safety controls to prevent prompt injection and jailbreak attempts. Our system includes input validation, output filtering, conversation guardrails, and continuous monitoring to ensure AI responses stay within appropriate boundaries. We maintain strict operational parameters specifically designed for automotive dealership environments, with built-in safeguards that prevent the AI from claiming capabilities it doesn't have or providing inappropriate responses. Our enterprise AI partnerships include dedicated security teams that continuously update protections against emerging threats, ensuring reliable and safe customer interactions.

Podium leverages enterprise-grade AI through multi-year partnerships with leading AI research labs, not open-source models. We use proprietary APIs that provide enterprise security, compliance guarantees, and access to the most advanced conversational AI available. Our approach combines state-of-the-art foundation models with automotive-specific fine-tuning, delivering superior conversation quality backed by billions in R&D investment while maintaining the security and reliability standards enterprise customers require.

Podium prevents double-booking rooms or devices by having Avery check real-time provider, room, and device availability before offering appointment times. Online booking also syncs with the calendar, so patients only see available times, and staff receive warnings if a provider, room, or device is unavailable.

Yes, intake and consent forms are customisable. You can build custom chart templates, generate new consent forms in seconds using AI with a simple description prompt, or upload and auto-convert existing PDFs or PNGs into digital forms.

Yes, you can require a deposit or card on file at booking. Podium supports card on file, subscriptions, financing, and Buy Now Pay Later, along with the ability to send deposit links directly via text. Avery can also request deposits during booking.

Avery responds to every enquiry the moment it arrives — call, text, Instagram DM, Facebook message, website chat, or after-hours SMS. Because patients book with whoever replies first, Podium makes your clinic the fastest option every time. Avery starts the conversation immediately and keeps it moving until your team steps in.

Avery is built specifically for aesthetics practices and medspas. She can be trained on your services, tone, pricing guidance, intake questions — so the experience feels like your clinic, not a generic bot. She is so conversational that patients have left five-star reviews mentioning her by name.

No. Avery is designed to sound human, warm, and on-brand for your clinic. Patients consistently describe her as helpful, friendly, and fast — without realising they are talking to AI.

That is exactly what Podium prevents. Avery handles routine enquiries automatically, while Podium Phones turns missed calls into text conversations. Your team stays focused on the patient in front of them — without losing the next booking opportunity in the process.

Three ways: automated reminder messages before every appointment, Avery handling cancellation texts and working to reschedule rather than accept the loss, and deposit collection via text payment link at the time of booking. Patients who have paid are far less likely to no-show.

Podium brings communications, phones, AI follow-up, reviews, payments, and marketing into one connected AI Operating System. Instead of jumping between disconnected tabs, your team works from one shared view of every patient — fewer logins, less context switching, and clearer accountability across your whole clinic.

Yes. Podium can replace your current operating system while also bringing your CRM, phones, marketing, and more into one AI-powered system built specifically for aesthetics practices.

Most clinics are live within weeks. Onboarding starts with your treatment details, FAQs, tone of voice, and compliance requirements so Avery is fully trained before she goes live. You review and approve how she responds before relying on automation fully.

Avery costs less than $2 per hour. She works 24/7, never calls in sick, and lifts lead conversion by 45% on average. For most clinics, a single additional booking per week from Avery more than covers the cost of the entire platform.

Podium gives you a clear view of your business performance with detailed reports across membership and package sales, liability, and a full sales breakdown. Everything you need to understand what's working, where revenue is coming from, and how your clinic is tracking — all in one place.

Absolutely. Podium text marketing lets you reach past patients with treatment follow-ups, seasonal promotions, membership offers, birthday campaigns, and appointment reminders — turning your existing database into a reliable source of repeat bookings.

Podium captures Instagram DMs, Facebook Messenger messages, and Meta ad leads in the same inbox as SMS, website chat, email, and phone. Avery responds instantly regardless of channel — including late at night, when most aesthetics enquiries actually happen.

Podium automatically sends review requests after appointments, making it easier to collect consistent Google reviews. More reviews improve trust, support local search visibility, and help prospective patients choose your clinic with confidence — without your team needing to ask.

Podium lets you send secure text-to-pay links for deposits and balances, so patients can pay from their phone without your team handling card details manually. This improves cash flow, reduces admin, and makes the payment experience feel modern and convenient for patients who already prefer to communicate by text.