Your competitors are losing Aesthetic clinic patients to slow replies. Podium makes sure you never do.

Podium employs multiple layers of AI safety controls to prevent prompt injection and jailbreak attempts. Our system includes input validation, output filtering, conversation guardrails, and continuous monitoring to ensure AI responses stay within appropriate boundaries. We maintain strict operational parameters with built-in safeguards that prevent the AI from claiming capabilities it doesn't have or providing inappropriate responses. Our enterprise AI partnerships include dedicated security teams that continuously update protections against emerging threats, ensuring reliable and safe customer interactions.

Podium aesthetic clinic software leverages enterprise-grade AI through multi-year partnerships with leading AI research labs, not open-source models. We use proprietary APIs that provide enterprise security, compliance guarantees, and access to the most advanced conversational AI available. Our approach combines state-of-the-art foundation models, delivering superior conversation quality backed by billions in R&D investment while maintaining the security and reliability standards enterprise customers require.

Podium medical aesthetics software prevents double-booking rooms or devices by having Avery check real-time provider, room, and device availability before offering appointment times. Online booking also syncs with the calendar, so patients only see available times, and staff receive warnings if a provider, room, or device is unavailable.

Yes, intake and consent forms are customisable. You can build custom chart templates, generate new consent forms in seconds using AI with a simple description prompt, or upload and auto-convert existing PDFs or PNGs into digital forms.

Yes, you can require a deposit or card on file at booking. Podium supports card on file, subscriptions, financing, and Buy Now Pay Later, along with the ability to send deposit links directly via text. Avery can also request deposits during booking.

Avery responds to every enquiry the moment it arrives — call, text, Instagram DM, Facebook message, website chat, or after-hours SMS. Because patients book with whoever replies first, Podium makes your clinic the fastest option every time. Avery starts the conversation immediately and keeps it moving until your team steps in.

Avery is built specifically for aesthetics practices and medspas. She can be trained on your services, tone, pricing guidance, intake questions — so the experience feels like your clinic, not a generic bot. She is so conversational that patients have left five-star reviews mentioning her by name.

No. Avery is designed to sound human, warm, and on-brand for your clinic. Patients consistently describe her as helpful, friendly, and fast — without realising they are talking to AI.

That is exactly what Podium prevents. Avery handles routine enquiries automatically, while Podium Phones turns missed calls into text conversations. Your team stays focused on the patient in front of them — without losing the next booking opportunity in the process.

Three ways: automated reminder messages before every appointment, Avery handling cancellation texts and working to reschedule rather than accept the loss, and deposit collection via text payment link at the time of booking. Patients who have paid are far less likely to no-show.

Yes. Podium works as aesthetic clinic management software, so your communications, phones, bookings, payments, reviews and marketing sit inside one AI Operating System instead of five separate subscriptions that do not talk to each other. Your team works from one shared view of every patient. Fewer logins, less context switching, and no guessing about who replied to the Instagram enquiry from Tuesday. Clinic management gets a lot easier when the enquiry, the booking, the deposit and the follow-up all sit on the same patient record, because you can finally see what happened between first message and treatment.

Yes, and you should not lose your history in the process. Patient records, contact details, appointment history and treatment notes carry across during onboarding, so you are not rebuilding your database from scratch. Your Account Manager runs the migration with you, and most clinics stay on their existing system until the new one is properly live. What you notice afterwards is the fit. This is aesthetics software rather than a general business platform with a clinic label on it, so charting, consent forms, deposits and treatment recall are already set up the way an aesthetics practice actually runs. Most clinics are fully live within weeks.

Most clinics are live within weeks. Onboarding starts with your treatment details, FAQs, tone of voice, and compliance requirements so Avery is fully trained before she goes live. You review and approve how she responds before relying on automation fully.

Avery costs less than $2 per hour. She works 24/7, never calls in sick, and lifts lead conversion by 45% on average. For most clinics, a single additional booking per week from Avery more than covers the cost of the entire platform.

Podium gives you a clear view of your business performance with detailed reports across membership and package sales, liability, and a full sales breakdown. Everything you need to understand what's working, where revenue is coming from, and how your clinic is tracking — all in one place.

Absolutely. Podium text marketing lets you reach past patients with treatment follow-ups, seasonal promotions, membership offers, birthday campaigns, and appointment reminders — turning your existing database into a reliable source of repeat bookings.

Podium captures Instagram DMs, Facebook Messenger messages, and Meta ad leads in the same inbox as SMS, website chat, email, and phone. Avery responds instantly regardless of channel — including late at night, when most aesthetics enquiries actually happen.

Podium’s medical aesthetics software automatically sends review requests after appointments, making it easier to collect consistent Google reviews. More reviews improve trust, support local search visibility, and help prospective patients choose your clinic with confidence — without your team needing to ask.

Podium lets you send secure text-to-pay links for deposits and balances, so patients can pay from their phone without your team handling card details manually. This improves cash flow, reduces admin, and makes the payment experience feel modern and convenient for patients who already prefer to communicate by text.

Start with the question of one system or several. Most medical aesthetics software falls into two camps: all-in-one platforms, and point tools that each do one job well and leave your team stitching the patient journey together by hand. Work out which of those you want to run before you start comparing feature lists. From there, the criteria that tend to matter most in a working clinic: — Speed to lead: How fast does it reply to an enquiry, including at 10pm and on Instagram — Online booking: Can patients self-schedule against live availability — Charting and consent: Are clinical notes and forms built in rather than bolted on — Payments: Can you take deposits and balances by text —Reviews: Does it request and respond to Google reviews without your team chasing —Reporting: Can you see where bookings and revenue are actually coming from Podium was built to handle the lot in one AI Operating System. Avery replies instantly across website chat, SMS, Instagram, Facebook and missed calls, books into your calendar, collects deposits by text and sends review requests after the appointment. Reporting covers membership and package sales, liability and a full sales breakdown. Whether it is the best aesthetic clinic software for your clinic depends on your treatment mix and how much admin your front desk is carrying, which is worth working through on a demo before you renew anything else.

Podium includes clinical charting and patient records rather than a full medical EMR. Avery transcribes the appointment in real time and writes notes straight into service-specific charts on the patient profile, so the record is finished before the patient has even left the room. Build custom chart templates for each treatment, generate consent forms in seconds from a short description, or upload existing PDFs and have them converted into digital forms. Those records sit on the same profile as the patient's messages, bookings, deposits and review history. That single view is usually what clinics are actually after when they go looking for aesthetic EMR software. Weighing up the best EMR for your aesthetic practice? Ask what happens to the note once it is written: if it lives somewhere your front desk can’t see, you’ll keep double handling everything. If you need diagnostic tooling or e-prescribing specifically, raise it on your demo so we can be straight with you about what is and is not covered.

Yes. Patients can book themselves in from your website, from a link in a text, or straight out of a conversation, at whatever hour suits them. The aesthetics booking system reads your live calendar, so the times a patient sees are the times you genuinely have free, and the appointment drops into your schedule the moment they confirm. If someone is messaging rather than browsing, Avery books them in during the chat itself. No form to fill in afterwards, no callback to pin down a time. Those bookings land in the same calendar as anything your front desk enters manually, so there is one schedule to look at rather than two.

An AI receptionist for medical spas and aesthetics practices is an AI-powered communication tool. It’s there to help manage incoming client enquiries, appointment questions, and routine practice communications automatically. You’re not relying on a team member to respond to every enquiry manually, but instead your AI receptionist takes care of the common requests, provides instant responses, and gets every client the information they need. For any aesthetics business looking to grow, this means reception teams spend less time on repetitive enquiries, and more time making sure every client experience is an exceptional one. Maybe your practice is managing increasing appointment demand, multiple treatment enquiries, or follow-ups. Whatever it is, AI is there to support your team with no extra headcount.

An AI chatbot for aesthetics practices manages the client journey from the first enquiry through to post-treatment follow-up. All the common questions about treatments are answered, appointment enquiries managed and automated reminders sent via SMS. After a client visit, AI-powered communication tools help with follow-ups by sending out all the aftercare information, requesting reviews and encouraging clients to schedule their next consultation. Clients stay engaged, administrative workload placed on reception teams is reduced.

Yes. An AI voice agent helps aesthetics practices manage incoming phone enquiries outside normal operating hours. They’ll provide immediate responses, collect all the necessary client details, and direct enquiries to the right team member. Clients phoning up and leaving a voicemail is outdated, and it leads to missed opportunities. AI phone answering is a far more responsive experience. Important information is captured so you know the reason for the call, making sure your team has the context you need to follow up the right way.

A traditional website contact form simply collects client information and requires someone from the practice to follow up later. Conversational AI is about being more interactive. You’re able to respond instantly, answer the common questions, and guide potential clients through the next steps. For aesthetics businesses, this really is invaluable because so many clients have questions before booking a treatment. A conversational AI assistant provides immediate support around services, availability, and general enquiries, for a more personalised experience right from the get-go.

A really effective AI platform should work alongside existing systems rather than disrupt them. Podium’s AI solutions slot into your business processes, helping practices manage client conversations while keeping communication organised and accessible. When evaluating an AI tool for your aesthetics business, integration should be a key consideration. The right solution should reduce manual tasks, maintain communication history, and make it easier for your team to manage client relationships efficiently.

An AI agent can automate many of the repetitive communication tasks that take up valuable administrative time in aesthetics practices. This can include appointment reminders, enquiry responses, follow-up messages, review requests, and general client communications. AI automation takes care of the enquiries from outside business hours, routing conversations to the right team member when human support is required. The result; a smoother client experience and more time for your team to focus on in-person consultations and treatments.

Agentic AI for aesthetics represents a more advanced approach to client communication. Unlike a traditional chatbot that only responds to questions, agentic AI can take proactive actions within set parameters, such as initiating follow-ups, sending review requests at the right time, and identifying opportunities to re-engage potential clients. The difference is that agentic AI does not simply wait for a client to start a conversation. It can help manage parts of the client journey proactively, supporting practices that want to deliver a more personalised and consistent experience. For aesthetics businesses considering AI technology, this represents a shift from reactive communication to a more proactive client engagement strategy.