Phones FAQs
How does Podium Phones help businesses reduce call volume and improve efficiency?
Your customers are able to make the switch from a time-consuming call to a quick, convenient text with one simple press of a button. This dramatically cuts down on call volume, all while keeping the conversation going and freeing your team to focus on the calls that matter most. Save hours each week and capture more leads than ever before.
Can Podium Phones integrate with my existing phone system or CRM tools?
Yes. Podium Phones slots in alongside your existing CRM and business tools. Your calls, texts, and customer details stay connected across the systems you already have in place.
What happens when a customer switches to text using Podium Phones?
When a customer presses any key to switch to text, Podium sends out an instant, automated message from your AI Employee. From there, the conversation continues into your unified inbox to make responding faster and easier.
How does the AI feature in Podium Phones improve call management and follow-ups?
Podium’s AI Employee automatically collects important information such as missed callers and other key details. Think of it like having an extra staff member working 24/7 to give you the context you need to keep leads warm.
Can Podium Phones help us manage customer calls outside of normal business hours?
Absolutely. After-hours call routing will automatically send calls to a specific number, voicemail box, or automated text follow-up. Every caller is acknowledged, no matter the time.
How do the AI-powered transcripts and summaries help my team during customer interactions?
Every call can be recorded and transcribed, complete with bullet-point summaries that are automatically generated. Get instant access to the key details and never miss an important point again.
Can I customise the phone menus or call routing options in Podium Phones to suit my business needs?
Yes. Fully customise phone menus, call routing, and extensions to make sure customers reach the right department or person without unnecessary transfers.
How can Podium Phones assist in converting missed calls into potential sales opportunities?
When a call slips through the cracks, Podium instantly sends a text to the caller to keep the conversation going. Turn calls you’d previously miss into confirmed jobs or sales.
Does Podium Phones provide reporting or analytics features for tracking incoming and outgoing calls?
Yes. Podium brings you real-time reporting to track call volume, duration, missed calls, and team performance, all in one place.
Can I use Podium Phones to call or text customers from my mobile device or desktop?
Yes. Make and receive calls or send texts from your business number thanks to Podium mobile app and softphone capabilities. It doesn’t matter if you’re at your desk or on the go, you stay connected.
How secure are the call recordings and customer data managed through Podium Phones?
All call data and recordings are encrypted and stored securely, keeping your work compliant with all the important data privacy and security standards.
Can I customise the call groups and extensions for different departments or teams in my business?
Yes. You can create call groups and assign unique extensions to different departments or team members for slicker call management.
Is Podium Phones suitable for both small businesses and larger organisations with multiple locations?
Yes. Podium Phones are made to grow with your business. It doesn’t matter if you’re a single-location business or juggling multiple sites, the platform scales with you.
How does Podium’s “switch-to-text” feature improve customer satisfaction and reduce response times?
Switch-to-text cuts out hold times to give your customers an immediate way to connect. Not only does this speed up your responses but it also makes for a more modern and convenient customer experience.
Can I personalise the AI Employee’s responses when re-engaging missed callers?
Yes. Make your AI Employee sound just like you by customising messages to match your tone, style, and brand voice. Use Podium and keep your communication authentic to your business.
How easy is it to set up the call routing and extension features in Podium Phones?
Starting out is straightforward, and Podium’s onboarding team is ready and waiting to help you set up everything from call routing to extension assignments.
Can Podium Phones support team collaboration, such as transferring calls between team members?
Yes. Podium Phones takes the complexities out of transferring calls to ensure your customers get to the right person, without being passed around.
How does Podium Phones ensure full transparency across team communications when using the mobile app?
See exactly who handled each call or message for complete visibility that stamps out duplicate or conflicting responses.
Does Podium Phones help with keeping track of customer interactions for future reference or follow-up?
Yes. All calls, texts, and notes are logged in the customer’s profile for a complete history right at your fingertips.
How does Podium Phones compare to traditional phone systems in terms of cost and functionality?
Podium Phones replaces the need for separate phone, texting, and follow-up tools by combining them all into one powerful platform. This saves businesses money while adding advanced features like AI follow-up, transcripts, and analytics.
