Emily Doogan.

Emily Doogan is Head of Customer Experience at Podium Australia, where she leads CX strategy across two of the company’s most dynamic verticals: Automotive and Enterprise. She’s known for building customer experience functions that go beyond support, driving adoption, retention, and long-term value for dealership and enterprise partners alike. Since joining Podium, Emily has helped businesses across both verticals embrace modern communication tools to meet rising customer expectations with speed, transparency, and consistency. Whether navigating the high-consideration world of automotive or the complexity of enterprise relationships, she understands that every interaction is an opportunity to build trust and drive commercial growth. With a background in scaling customer-facing teams and optimising end-to-end journeys, Emily takes a practical, results-driven approach to CX transformation. She works closely with sales, product, and leadership teams to ensure the voice of the customer is not just heard, but acted on, turning insights into improvements that deliver real business impact. Today, Emily champions a proactive, data-informed approach to customer experience, helping automotive and enterprise businesses leverage technology to build stronger relationships, convert more leads, and deliver standout service at every touchpoint.