We’ve been busy building. Here’s what’s new in your Podium account this month.
AI Call Coaching
Every call is now an opportunity to improve. AI Call Coaching automatically scores your team’s calls against the criteria that matter most to your business – how they open a call, how they handle objections, whether they book the job – and turns it into a clear coaching report for managers.
See exactly where your team is winning, and where a quick coaching conversation could turn a missed opportunity into a booked job. AI Call Coaching is available as a paid add on to your existing account.
New Settlement Time
Your full day now settles in one transaction – landing as one clean deposit at 12AM AEST every night. No more split batches, one simple reconciliation.
Premium Fraud Protection
If you’re taking high-ticket payments or shipping/fulfilling orders remotely, this one’s for you. Premium Fraud Protection adds an extra layer of security to your Text-to-Pay transactions, so you’re covered in the event of a fraudulent chargeback.
It’s a small addition to your payment processing rate for meaningful peace of mind on your bigger transactions.
Reels: Video Messaging, Reimagined
Sending video used to mean a scary download link and a poor experience for your customer, especially on mobile. Not anymore.
With Reels, you can now send videos straight through your Podium conversations. It’s automatically turned into a polished, hosted video page – branded to your business – where your customer can watch instantly and tap straight back into the conversation to reply.
Some ways businesses like yours are already using it:
- Walk-around videos of a vehicle on the lot
- Before/after or “here’s the issue” videos from the job site
- Video diagnostics so customers can see the problem before approving work
- Product demos or unboxing videos
- Short explainer or pre-visit instructions for patients
Reels is live now for all customers – no setup required.
